Policies/FAQ

Please note turn-around time is 2 weeks, unless otherwise stated at the top of the website. Please allow additional days for transit during holidays. If you need to rush your delivery, please contact me to create a custom listing with the rush fee included. (+$20 for rush shipping)

Orders will be shipped to the address listed at the time of checkout. Please verify this address, as we will not be responsible for shipping errors due to an incorrect address. Should your order be returned to the shop due to an address error, an invoice for additional shipping charges will be sent to the email on file. Your order will be resent once the new shipping charges have been paid.

We are not responsible for lost, stolen, damaged, or delayed packages. Refunds will not be issued for items lost or damaged in the mail or for packages delivered after your “need by” date.

All sales are final due to the personalization and/or customization of the items created. However, if there is a mistake made on your order, please notify us within 72 hours of order delivery to initiate a return and replacement. The item will be reproduced with the exact specifications in which it was originally ordered. Please include your order number in all communication. We strive for complete customer satisfaction and aim to provide detailed pictures and product descriptions so that you are confident in your purchase. Most product pages contain variations that allow you to customize your order. I cannot guarantee the colors you see match the colors of actual fabric or threads due to variances in monitors and screens.

These are base prices for personalization only when a customer drops off their item. Prices are subject to change based on a more detail design and size.

Simple Name: $15

Name + Design $20+

Denim Jacket Name: $25

Denim Jacket Name + Design: $30+

Towels: $20

Tea Towels: $18

Hats: $18

Stockings: $15

Business Logo: $15 (+$10 one time fee to digitalize logo)

 

A great way to save time is to order something online and ship it straight to Free To Be Embroidery! You will save a drop off trip!

Please let me know if you need my address and send me the details of what you are shipping!